Frequently asked questions
BOOKING YOUR HOLIDAY ACCOMMODATION
Q. What's the best way to find my ideal holiday property?
Finding your perfect holiday property is easy if you use the main search bar on the Home Page.
- If you want to stay in a particular town or village, type this into the Where do you want to go? box in the main search bar
- If you have specific dates, try searching for these in the main search bar. The first date box is your arrival date and the second is the date you leave
- If you know the number of guests in your party, input this number in the Guests box to give you relevant results.
- If you don’t have fixed dates or a location in mind, you can browse all our holiday properties using the main search bar.
To carry out a more detailed search of our holiday properties, simply click Properties list on the menu at the top of the page and this will give you more search options.
Q. How do I book a holiday cottage?
The easiest way is to register with us using the Register link at the top of the page. We’ll email you a password so you can log in securely. Then you’ll be able to carry out a detailed search for your ideal holiday accommodation and you’ll be able to liaise directly with our accommodation owners.
When you make a booking, you enter into a legal contract with the owner of the holiday property. If you have any problems using the website or booking a property, email us at firstname.lastname@example.org or call +44 (0) 7456 713966 during normal working hours and we’ll do our best to help you.
Q. To secure my booking, can I pay a deposit now and the balance later?
You’ll need to confirm the booking terms with the owners of your chosen property. However, all our owners will accept a deposit to secure a holiday with the balance due later, providing your arrival date is not coming up soon.
This means there are no booking or administration fees or agency fees when using this website.
Q. Can I book by card?
You’ll need to confirm the payment options with the owners of your chosen property. Some owners will accept cards whereas others will require payment by bank transfer or cheque.
Q. What is the booking fee?
We do not charge any booking, administration or agency fees.
Q. Are all costs included in the quoted price of my holiday?
In most cases, the price you pay for your holiday is inclusive of all costs. However, some of our owners may charge extra for heating fuel or electricity and this may vary according to the time of year. Where applicable, any additional costs will be stated in the property description.
Q. What if I need to cancel my booking?
You’ll need to confirm the cancellation policy with the owners of your chosen property.
We strongly recommend that you take out holiday insurance in case you need to cancel your booking.
Q. Can I bring my pet with me?
Many of our cottages are dog-friendly and your pet will be welcome – this will be stated clearly in the description of each holiday property. If you have a puppy or more than one dog, you’ll need to check with the property owner before making a booking. You should also ask about any restrictions, such as whether pets are allowed upstairs or on the furniture and make sure the garden is suitable for your size and breed of dog.
There are some set rules for all dog owners:
- Dogs should be kept in sight and under control at all times while at the property
- Dogs must never be left on their own in the property
- You must bring a suitable bed or cage and/or a basket for your dog
- You should always clean up your dog’s mess promptly
- You must clean up excess dog hairs from the property before you leave.
We ask that all dog owners adhere to these requests. Occasionally an owner may allow you to bring a pet with you other than a dog; this needs to be agreed with the owner beforehand.
Q. What is the arrival and departure time?
Please check with the owner. The usual arrival time is 3.30pm and check out is usually by 10am, but some owners have different times. Please make sure that you don’t arrive before the designated arrival time and that you leave promptly on your departure day.
Q. What is the changeover day?
Most of our holiday properties have a Friday or Saturday changeover day but occasionally it’s a Sunday. This should be stated on the accommodation description but if not, please check with the owner. By agreement with the owner, it may be possible to start your holiday on a day other than a property’s usual changeover day, especially outside key holiday months.
Q. Is it possible to book short breaks?
Yes, some of our properties are happy to accept short break bookings, especially outside the main holiday months. When you search for a property, simply choose your preferred Check-in and Check-out dates and you’ll be able to see which properties are available and the price for that length of stay.
Q. Can friends join us at the property?
So long as you do not exceed the maximum occupancy of the accommodation, this should be fine. However, please let the owner know your intentions before your friends arrive as there may be an additional charge if they stay overnight.
Q. Can I bring my baby or toddler?
If bringing your child means you’ll exceed the maximum occupancy of your chosen property, you’ll need to check with the owner before you book your holiday. The owner may be able provide a cot or high chair but there may be an additional charge for this.
Q. Do some properties accept bookings for hen parties or stag weekends?
Some owners may take large groups, but please check with them before booking to avoid disapointment.
Q. What if there's a problem with the property?
Our owners take great care to ensure your property is as expected and that you enjoy your holiday. However, if something is not right and you have cause to complain, we ask that you bring this to the attention of the owner without delay. In most cases, problems can be put right quickly and easily.
Q. What if something gets damaged or broken during our stay?
Our owners understand that there may be some wear and tear and that items such as plates or glasses can get chipped or broken. For more major damage or breakages, we ask that you let the owner know as soon as possible so that a repair or replacement can be organised before the next guests arrive. Owners reserve the right to charge holidaymakers for the cost of replacing or repairing large or expensive items, especially if damage has been caused due to insufficient care being shown.
Q. Do we have to clean the property before we leave?
Our owners pride themselves on providing you with a clean and tidy place to stay, and ask that you leave the property in a similar state.
Q. How can I provide feedback on my stay?
We welcome feedback about your holiday and the property you stayed in. We may use your comments to help future holidaymakers select a property that is right for them, so we ask that all comments are relevant, fair and acceptable. We reserve the right to decide what is published.
Q. What will be included in our property?
Check the Property features to see what’s included. Most of the properties are self-catering, so breakfast is not provided and you’ll need to bring your own provisions. Owners usually leave some basic items in the kitchen and some provide welcome packs with local or home-grown produce, but it’s best to assume that you’ll need to bring you own food.
Q. Are towels and bedding supplied?
Unless stated otherwise in the property description, holiday properties are equipped with sufficient bedding, pillows and towels for the stated number of guests. Many owners can also supply a high chair, cot or travel cot as well, if required. Please discuss this with the owners before your arrival. These may be listed in the Property features section of the property.
Q. Will I be able to use the telephone in our property?
Unless stated in the property description, most properties don’t have a telephone for the use of guests.
Q. Will the property have wi-fi?
Check the description or the Property features. Sometimes, particularly in more rural areas, properties may have intermittent or limited internet access. As with most properties, the strength of the wireless signal may vary throughout the property and in some of our older properties the thickness of the walls may prevent wireless internet access in certain rooms or areas on site, so please bear this in mind. You may see statements such as “wi-fi available in the kitchen” or “wi-fi available in games room only” in a few property descriptions. If this is important to you and you are unsure about the quality of internet access in a particular property then please check with the owners.
Q. Can I smoke in my holiday cottage?
All properties are non-smoking unless otherwise stated.